Good things take a little making. Here’s how your order gets from our print partner to your doorstep, and what to do if something goes sideways.
The short version
- 2–5 business days — typical production time for most items. Shipping time is additional; some products take longer.
- Report issues within 14 days — contact us about faults or missing orders promptly. Mandatory consumer rights still apply.
- Check the fit first — we don’t offer voluntary size, color, or change-of-mind exchanges. Check each product’s size guide.
Production & shipping
Our products are made after you order and fulfilled through Printful. Most items take 2–5 business days to produce before dispatch. This is an estimate, not a guaranteed ship date. Specialty items, stock availability, busy periods, and the fulfillment location can extend production.
Total delivery time = production time + shipping time. Transit time depends on the product, destination, carrier, and service selected. Any order-specific estimate takes priority over general guidance. Business days exclude weekends and public holidays.
Shipping destinations, available services, and charges for your order are shown at checkout. Product availability and delivery restrictions vary by location. If you need an estimate before buying, email us with the item and destination. Faster shipping, when offered, does not necessarily speed up production.
Tracking & delivery
Once your order ships, use the tracking information in your shipping confirmation or order status page. Tracking scans may take time to appear. Items can ship from different facilities or in separate packages, each with its own tracking and arrival date.
Weather, customs checks, carrier disruptions, and holidays may delay delivery. If the estimated arrival date has passed, allow 3 additional business days for an ordinary delay, then contact us. You can contact us sooner if tracking shows a problem.
For any international order offered at checkout, customs duties, import taxes, or handling charges may apply. You are responsible for charges that are not explicitly collected or included at checkout. Customs processing can also extend delivery time.
Returns & exchanges
We do not offer voluntary returns or exchanges for a change of mind, a size or color you selected incorrectly, or an item you no longer want. Review the product details and size guide before ordering; fits vary between products. This restriction is subject to the consumer rights below.
If an item arrives damaged, defective, misprinted, or different from what you ordered, email us within 14 calendar days of delivery with your order number, a description of the problem, and clear photos of the item and affected area. Include the label or packaging if relevant. If multiple items are affected, show all affected items.
For an approved production or fulfillment error, we will arrange a replacement at no additional cost or an appropriate refund. We review each report and confirm the resolution with you.
Contact us before sending anything back. Print or quality issues can usually be resolved from photos without a return. If a return is needed, we will provide instructions; we cover return shipping required for a confirmed defect or fulfillment error. The sender address on a parcel is not an open returns address.
Missing or returned parcels
Lost in transit: contact us within 14 calendar days of the estimated delivery date. Confirm your shipping address and check with your local carrier. We will investigate and arrange a replacement or refund for an approved lost shipment.
Marked delivered but missing: check safe places, household members, neighbors, and your building’s reception, then ask the carrier for delivery details. Contact us if it is still missing. A delivered scan is investigated separately from a parcel lost in transit; a free replacement or refund is not automatic. Your mandatory rights are unaffected.
Wrong address, refused, or unclaimed: check your full address, including apartment number, at checkout. If a parcel is returned because of customer-supplied address errors, refusal, or failure to collect it, additional shipping charges apply for reshipment. These situations do not qualify for an automatic refund under our voluntary policy.
If we notify you that a parcel has been returned, reply within 14 calendar days to arrange the next step. Returned goods are held only for a limited time and may be donated after the fulfillment partner’s 30-day holding period. We cannot guarantee recovery after that period. Any reshipping charge will be confirmed before you pay.
Changes, cancellations & refunds
Made to order moves quickly. Email us immediately if you need to change or cancel an order. We can only confirm a change or cancellation while the fulfillment stage allows it; some partner-produced items cannot be changed after submission. Once production starts, voluntary cancellations and changes to the item are generally unavailable. Address corrections may remain possible until dispatch, but cannot be guaranteed.
We will confirm any successful cancellation and refund. Approved refunds are issued through Sketchy Nature to your original payment method. Allow approximately 5–10 business days for your bank or payment provider to display a processed refund. Contact us if it has not appeared after that time.
Your consumer rights
This policy describes our voluntary service terms and does not exclude or limit legal rights relating to faulty goods, goods that are not as described, delivery, refunds, or cancellation. The reporting windows above do not shorten a statutory deadline. Your rights do not depend on whether our fulfillment partner reimburses us.
Where EU or UK cancellation rights apply: eligible online purchases can be canceled within 14 days of receipt without a reason. Exceptions may apply to genuinely personalized goods or goods made to your specifications; printing a standard catalog design after an order does not, by itself, determine whether an exception applies. Email us a clear cancellation statement with your order details. For an eligible return, send the goods within 14 days after notifying us and keep proof of postage.
For these change-of-mind returns, you pay return postage unless we agree otherwise or the law requires us to pay it. We refund the amount due, including standard outbound delivery where required, within the applicable legal period; where permitted, we may wait until the goods or proof of return are received. A lawful deduction may apply for handling beyond what is needed to inspect the item.
Orders delivered to Brazil: customers may exercise the applicable right to cancel within 7 calendar days of receiving the order. Contact us to arrange the required return and refund.
Get help with an order
Email hello@sketchynature.com or use our contact form. Please include:
- Your order number and the email used at checkout.
- The item involved and a brief description of what happened.
- Clear photos for an item issue, or the tracking number for a delivery issue.
Sketchy Nature handles your order support and any customer refund. Please contact us directly so we can coordinate with our production and shipping partners.
Contact us
Questions about shipping, returns, or your order? Get in touch and we’ll help with the next step.
Email: hello@sketchynature.com
Contact form: Send us a note
Sketchy Nature is a one-person studio, so every reply comes from a person rather than a queue. For order questions, please include your order number and the email address used at checkout.
Last updated: September 14, 2026